DELIVERY & RETURNS INFORMATION
All sofas are brand new and factory packed. All sofas are shipped straight from our supplier.
Once you have placed your order, we will contact you to arrange a delivery date with you. The two-man delivery team will also contact you one hour before delivery on the day.
For items in stock, we usually deliver within 5 working days. Out of stock items or special order items can take up to 21 days. The delivery service provided is a two-man delivery team who will deliver your sofa into a room of your choice, and they will also set this up for you free of charge. Beds and flat-pack furniture will only be delivered into a ground floor room of your choice and will need to be set up by the customer themselves. If you have any further enquiries with regards to delivery times etc, please call 01476 589 446.
Free delivery is for England and Wales only.
Delivery to Northern Ireland is £125 and can take up to 10 working days.
Delivery to Scotland is as follows:
We do not deliver to postcodes HS, PA41-78, ZE, PO30-41.
Delivery is to mainland only.
- It is your responsibility to ensure that goods that have been ordered can be delivered, and will fit in to any entranceways/hallways/corridors etc and are wide enough for the goods to pass through and will also fit in the required location within the delivery premises.
- All sofa deliveries will be carefully unpacked by the drivers (unless asked to remain in their packaging) so that the customer can check over the condition of the goods before signing the delivery note. Beds and flat-pack furniture will need to be unpacked by the customer and the condition of these items must be checked; with any faults or issues reported to the driver before their departure from your property. If any fault or damage is detected, this must be written on the delivery note and we will adhere to resolve this for you as soon as possible.
- Our drivers are very careful, however we cannot accept responsibility for any damage to your property whilst delivering your goods.
- Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery costs to the customer and the return to the supplier.
You can return or exchange item(s) within 14 days by contacting us directly by email at email@example.com. You will have to bear the direct cost of returning the goods to our warehouse where they will be inspected. Any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging. Please note that all returns and complaints must be dealt with via email.
You will only be liable for any diminished value of goods resulting from the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
A full refund (net of any appropriate delivery and collection fees) can only be given when the items have been returned to our warehouse in an unused and undamaged condition. Refunds will be processed after the items have been returned to us and may take up to 14 working days.
If you place an incorrect order and would like to exchange the item(s) for a different colour or variation, then this can be arranged for a fee of £79. This fee is to be paid prior to the exchange taking place. We are to be notified of any exchange within 14 days and any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging.
Please note our returns and refunds policy does not apply to business customers. It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used.
If you have any questions, please feel free to contact us directly by email at
Honey Pot Furniture Ltd, Honey Pot Lane, Colsterworth, Grantham, NG33 5LY