Returns & Exchanges

All returns or exchanges must be requested within 14 days of delivery. We will not process any returns or exchanges after 14 days.

Please request your return/exchange via email at cs@honeypotfurniture.co.uk. All returns and exchanges must be delivered by yourselves to our warehouse at your own expense, where they will be inspected. Any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging.

If you place an incorrect order and would like to change the item for a different colour or variation, you will also have to follow the above procedure. 

If you do not like your new furniture, find it uncomfortable or for any other reason, you can return the item fully wrapped and in an unused condition for a refund. Please note, we do not collect any customer returns/exchanges, this must be arranged yourself at your own expense. If the item is sent back damaged or used, we have the right to only refund back the resale value. This can be up to 100% if it is deemed unsellable, so please be careful and cautious when returning.

A refund can only be given when the items have been returned to our warehouse where they will be inspected for any damage or signs of use. Refunds will be processed after the items have been returned to us and may take up to 14 working days.

 

The return address is:

Honey Pot Furniture Ltd, Honey Pot Lane, Colsterworth, Grantham, NG33 5LY

Please also note our returns and refunds policy does not apply to business customers. It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used.

 

Delivery

A delivery service is offered to the outside door of your notified delivery address. Goods can be taken into the property however we accept no liability for loss or damage that may arise to the goods or your property as a consequence of those arrangements.

 

Guarantee

The guarantee starts from the delivery date of the original product and offers cover against manufacturing defects on the construction of the frame and frame springs for 1 year.

There are some things that aren’t covered by your guarantee. For example, deliberate damage – like treating it roughly or not using the right products to maintain it. It also doesn’t cover your sofa for use in a workplace or business – only for use in your home.

And, don’t forget your 1-year guarantee only belongs to you. So, if you sell or give away your sofa, the guarantee ends.

As a consumer you have certain rights regarding defective goods and this guarantee is given in addition to and not in substitution of your statutory rights. This guarantee applies to mainland UK only.

The Guarantee is subject to the following conditions: 

  • The furniture has been installed by Honey Pot Furniture Ltd in the U.K. 
  • You have properly cared for and used the goods and followed any instructions provided by us, particularly in the case of gloss and high sheen furniture.
  • The furniture has been used for normal domestic purposes only.
  • The guarantee is personal to you and is not transferable.
  • The furniture has not been altered, or interfered with, by any other persons not authorised to do so by Honey Pot Furniture Ltd.
  • Any repair work must be undertaken by Honey Pot Furniture Ltd or our appointed agent. This does not include the fitting/replacement of the items listed below which are not covered under our guarantee.
  • Any parts removed during repair works that are subsequently replaced become the property of Honey Pot Furniture Ltd.

The guarantee does not cover:

    • Any damage caused by wear and tear – this includes flat or saggy cushions.
    • Natural colour fading caused by prolonged exposure to direct sunlight. 
    • Movement of wardrobe infill or worktop caused by natural movement of the house’s structure for installations over 30 days old.  This also includes settlement of furniture if fitted on top of carpet.
    • Fitting of any small item replacements, for example, handles, hanging rails, etc.
    • Electrical and light fittings, bulbs mirrors and glass.
    • Door and drawer adjustments and caulking, refitting of drawers removed from drawer runners.
    • Accidental damage caused as a result of an unexpected and non-deliberate action.
    • If the furniture is required to be removed from the room’s structure the guarantee does not cover re-decoration or damage to flooring.  This will be the responsibility of the consumer to make good.
    • All consumables required to replace faulty parts will be charged for; these include, but are not limited to, screws, filler, brackets, etc.
  • Any fitting issues reported outside of 30 days from original installation date

 

Please note: We shall at our discretion repair, replace or reinstall parts as required. Due to natural colour fading on your existing furniture there may be a slight colour variation or plumper cushions in any items replaced which is out of Honey Pot Furniture Ltd’ control.

Making a Claim

Photographic evidence of the issue must be provided to allow Honey Pot Furniture Ltd to confirm the claim is covered under the guarantee. Honey Pot Furniture Ltd will aim to rectify all valid claims within 14 days of receiving images or an inspection. Please email claims to cs@honeypotfurniture.co.uk

AS A CONSUMER YOU HAVE STATUTORY PROTECTION REGARDING FAULTY OR MISDESCRIBED GOODS OR INADEQUATE SERVICES SUCH AS INSTALLATION. THESE TERMS DO NOT AFFECT THOSE RIGHTS.

If you have any questions, please feel free to contact us directly by email at cs@honeypotfurniture.co.uk

Honey Pot Furniture Ltd, Honey Pot Lane, Colsterworth, Grantham, NG33 5LY