FAQ’s

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We are a growing, family-owned furniture business delivering sofas to customers across the UK. We sell a wide range of leather, fabric and faux leather sofas and other furniture at competitive, hard-to-match prices. We have been trading for over 10 years and have sold thousands of sofas to happy customers.

Every house deserves to be made into a home. That means comfort, and comfort means quality – well crafted, well designed furniture that we can offer you at the lowest possible prices. We’re here to deliver you elegant and durable furniture as quickly, cheaply, and easily as possible – everything brand new, well packaged, and brought straight to your door.

Product Advice
Payment & finance
Customer Service & Returns
Warranty
Delivery
General Help

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01476 589446

General Help
How do I cancel my order? Contact us up to 48 hours before your delivery on 01476 589446 or browse our Contact page to view alternative methods of contact. What happens after I’ve placed my order? You will receive a confirmation email containing all of the information that you need, including confirmation of the furniture
Warranty
My warranty has expired, can you repair my sofa? We do not currently offer a sofa repair service, however, we have a recommended supplier of furniture repair services in Homeserve. Click here to view their website. How long is my warranty? All our products come with a 12-month manufacturers warranty Does my warranty cover zips/buttons?
What day do you deliver to my postcode area?
Please could I take your postcode?
How can I pay for my order?
We have multiple ways to pay; Pay with a credit or debit card using Sagepay on our website Cash in full on delivery (a small deposit will be required using electronic payment on order) BACS in full ahead of delivery Snap Finance – Spread the costs using direct debit (interest-free options available)
Delivery
How much does delivery cost? Delivery is FREE to England and Wales, But charges do apply to Scotland and Northern Ireland. When will my order be delivered? We deliver to all areas on different days of the week, simply enter your postcode on our delivery page to find out when we deliver to your area.
Customer Service & Returns
I have an issue with my received order Please contact our customer services department with your name, address and contact number and details of the issue, along with any images that may help us. Our customer services email address is; cs@honeypotfurniture.co.uk Can I buy spare seat cushion covers? Please contact our customer service department for
Can I change my finance payment amount/date?
Yes! Simply contact Snap Finance directly on 03300 109381 8.30am-5.30pm Weekdays or 10am-2pm Saturdays
Product Advice
Can I see your products in person? We continue to improve our website with images, videos and information to give our customers far and wide, the best experience, however, you can, of course, visit our showroom based in Grantham Lincolnshire. We are open 9am-6pm weekdays and 10am-3pm weekends. Find our address here. Do you have
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