Returns & Exchanges
FAQS ABOUT RETURNS & EXCHANGES
Our delivery team will ask you to inspect the products before
signing acceptance of the delivery so please inspect the products
carefully before signing. If you spot any faults or damges then
please notify the delivery team immediately. Our team inspect all of
our products to ensure that they are in perfect conditions before
they are delivered to you If our team has missed anything or you
have been sent the wrong products, please contact us immediately so
we can assess the situation and act accordingly. Simply fill out the
form below and select 'Problem With My Product' from the drop-down
menu and we will contact you within 1 working day. To report a
problem with a product AFTER 14 days from your delivery date, please
visit our Warranty Page and submit a Warranty Claim Form.
If for any reason you need to exchange your product, we're here to
help. We want you to be completely satisfied with your purchase, and
we're happy to assist you in finding the right product. To start the
exchange process, please click on the button below and follow the
easy steps. Our team will then review your request and provide
further instructions on how to proceed.
We understand that sometimes a product may not meet your
expectations, and we want to make the return process as easy as
possible. To initiate a return, please click on the button below and
follow the simple steps. Our team will then review your request and
provide further instructions on how to proceed. Thank you for
choosing our products
We exercise a 14-day cooling-off period on all our products so you
can buy from us with confidence. The 14-day period starts from the
date of your delivery. Any items which are returned to us must be in
an unused, brand-new condition, and wrapped in sufficient packaging.
You can also amend your order up to 2 working days before your
delivery. If you wish to amend your order, all you need to do is
contact us and we can discuss any changes to the order and any
impact on price or delivery dates. Please read our Terms and
Conditions to find out more. Please refer to sections 7 and 8.
Please note. The warehouse is only open to accept returns from
Monday to Friday, 9am to 5pm.