Guarantee Terms and Conditions
Welcome to Honeypot Furniture Outlet, where we help transform your house into a home.
Our guarantee takes effect from the delivery date of your original purchase, providing
comprehensive coverage against manufacturing defects in the frame and frame springs for
an initial period of 1 year. As a testament to our commitment, we extend an additional
5-year frame guarantee at no additional cost.
To maintain the integrity of our guarantee, it's essential to clarify certain exclusions.
Regrettably, deliberate damage, such as rough handling or neglecting proper maintenance,
falls outside our coverage. Please be aware that the guarantee is designed for domestic use
only and does not extend to furniture used in workplaces or businesses. Notably, the 12-month
guarantee includes one exchange, if required, with distinct procedures for claims initiated
after the initial 6 months from delivery.
Kindly note that the guarantee is personal and non-transferable. In the event of selling or gifting your sofa, the guarantee naturally concludes.
To ensure you enjoy the full benefits of our guarantee, adherence to specific conditions
is paramount. This includes professional installation by Honeypot Furniture Outlet Ltd,
regular care, and strict adherence to provided instructions. Unauthorised alterations or
interference with the product void the guarantee.
To enhance your experience, we offer complimentary assembly by our dedicated delivery team.
For those who prefer items to remain packaged, we advise checking the item's condition with the
delivery team present. When it comes to care, we recommend a simple approach—cleaning with a damp
cloth and avoiding the use of chemical products. We advise against putting covers in the washing
machine.
Our guarantee, while robust, does have exclusions. These include wear and tear, misuse,
failure to maintain, commercial use, natural fading, incorrect assembly, and damage caused by
unexpected actions. Items such as small replacements, electrical components, and issues reported
beyond 30 days from installation are also excluded.
A gentle reminder to refrain from sitting on sofa arms, especially those with adjustable
mechanisms, as this may compromise the product. Additionally, items featured in our sale
section are considered clearance products and do not come with a guarantee.
For defects arising after the initial 6 months, we will request evidence of the
fault at the time of delivery. Normally this is provided to us in the form of a thorough
inspection and a comprehensive report. We highly recommend engaging a reputable furniture
repair company, such as Castelan Group or Emmiera.
As part of our commitment to your satisfaction, we offer an extended 5-year structural frame
guarantee in addition to the initial 1-year guarantee. This covers hardwood sofa frames against
manufacturing defects for 5 years from the delivery date, verified by independent bodies like
Castelan or Emmiera.
If you suspect a manufacturer defect, please take advantage of our efficient claims process.
Simply complete the form on our website, attaching any supporting evidence. Rest assured, all
claims will receive our prompt attention within 2 working days.
For a detailed understanding of our terms and conditions, we invite you to explore our dedicated page, specifically focusing on section 9. Your comfort and contentment matter to us at Honeypot Furniture Outlet.