5 Year Frame Guarantee
Flexible Finance Options
Doesn't fit? We'll return it for free
1 - 7 Day Delivery

Phone Operating Hours

Mon–Fri: 9am – 5pm
01476 589 446

VISIT OUR SHOWROOM:

Honey Pot LANE, Colsterworth, Grantham NG33 5LY Mon-Fri: 9am - 5pm Sat-Sun: 10am - 3pm
Honeypot Furniture, Honey Pot Ln,
Colsterworth, Grantham,
NG33 5LY
Mon-Fri: 9am - 5pm
Sat: 10am - 3pm
Sun: Closed

Email:

Guarantee Terms And Conditions

Guarantee Coverage:
Welcome to Honeypot Furniture Outlet, where we help transform your house into a home. Our guarantee takes effect from the delivery date of your original purchase, providing comprehensive coverage against manufacturing defects in the frame and frame springs for an initial period of 1 year. As a testament to our commitment, we extend an additional 5-year frame guarantee at no additional cost.

Exclusions:
To maintain the integrity of our guarantee, it's essential to clarify certain exclusions. Regrettably, deliberate damage, such as rough handling or neglecting proper maintenance, falls outside our coverage. Please be aware that the guarantee is designed for domestic use only and does not extend to furniture used in workplaces or businesses. Notably, the 12-month guarantee includes one exchange, if required, with distinct procedures for claims initiated after the initial 6 months from delivery.

Transferability:
Kindly note that the guarantee is personal and non-transferable. In the event of selling or gifting your sofa, the guarantee naturally concludes.

Conditions for Guarantee:
To ensure you enjoy the full benefits of our guarantee, adherence to specific conditions is paramount. This includes professional installation by Honeypot Furniture Outlet Ltd, regular care, and strict adherence to provided instructions. Unauthorised alterations or interference with the product void the guarantee.

Assembly and Care:
To enhance your experience, we offer complimentary assembly by our dedicated delivery team. For those who prefer items to remain packaged, we advise checking the item's condition with the delivery team present. When it comes to care, we recommend a simple approach—cleaning with a damp cloth and avoiding the use of chemical products. We advise against putting covers in the washing machine.

Guarantee Exclusions:
Our guarantee, while robust, does have exclusions. These include wear and tear, misuse, failure to maintain, commercial use, natural fading, incorrect assembly, and damage caused by unexpected actions. Items such as small replacements, electrical components, and issues reported beyond 30 days from installation are also excluded.

Sofa Usage Guidelines:
A gentle reminder to refrain from sitting on sofa arms, especially those with adjustable mechanisms, as this may compromise the product. Additionally, items featured in our sale section are considered clearance products and do not come with a guarantee.

Defects After 6 Months:
For defects arising after the initial 6 months, we will request evidence of the fault at the time of delivery. Normally this is provided to us in the form of a thorough inspection and a comprehensive report. We highly recommend engaging a reputable furniture repair company, such as Castelan Group or Emmiera.

Structural Frame Guarantee:
As part of our commitment to your satisfaction, we offer an extended 5-year structural frame guarantee in addition to the initial 1-year guarantee. This covers hardwood sofa frames against manufacturing defects for 5 years from the delivery date, verified by independent bodies like Castelan or Emmiera.

Claim Process:
If you suspect a manufacturer defect, please take advantage of our efficient claims process. Simply complete the form on our website, attaching any supporting evidence. Rest assured, all claims will receive our prompt attention within 2 working days.

For a detailed understanding of our terms and conditions, we invite you to explore our dedicated page, specifically focusing on section 9. Your comfort and contentment matter to us at Honeypot Furniture Outlet.

Thank you for choosing us.