Privacy Policy
DYP LTD T/A Honeypot Furniture is committed to protecting the privacy and security of your
personal information. This privacy notice describes how we collect and use personal information
about you in accordance with data protection law. Please read it carefully.
Data protection law says that the personal information we hold about you must be:
Used lawfully, fairly and in a transparent way. Collected only for valid purposes that we have
clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes. Accurate
and kept up to date. Kept only as long as necessary for the purposes we have told you about.
Kept securely If you have any questions about this notice or how we collect and use personal
information about you please contact us using the details on our “Contact Us” page.
1.1 We are DYP LTD T/A Honeypot Furniture, and we operate honeypotfurniture.co.uk. We are a limited company registered in England and Wales (registration number: 15439739) and our registered office is 109 Coleman Road, Leicester, England, LE5 4LE.
2.1 If you are an individual, when you place an order with us there will be personal
information about you relating to that contract such as your name, contact details, order
details, delivery details, and correspondence with us about the contract.
2.2 If you are an individual, we need certain information to fulfil your order and you must
provide this in order to enter into a contract with us (or as required under that contract),
if you do not, we may not be able to fulfil your order. Mandatory information fields are
generally set out when you are placing an order, but in particular, you must provide
- 2.2.1 Your name and contact details.
- 2.2.2 Your delivery address.
- 2.2.3 Your payment details.
2.3 Other correspondence or interaction (for example by email, telephone, post, SMS or via our
website or social media accounts) between you and us will include personal information (such as
names and contact details). This may include enquiries, reviews, follow-up comments or
complaints lodged by or against you and disputes with you or your organisation.
2.4 Social media. If we engage with you on social media, we may use information you share with
us (including your social media handle or profile) or which is available from your account to
inform our correspondence with you.
2.5 Facebook. If you visit our Facebook or Instagram page, Facebook may be a joint controller
with us in relation to information Facebook collects about you regarding your visit to
interaction with our page or its content. Facebook will provide us with Page Insights, which are
aggregated data to help us understand how people are engaging with our page. Page Insights
do not show us details of individual visitors. For more information on the responsibilities of
Facebook and us in relation to our Facebook page, please see
https://www.facebook.com/legal/terms/information_about_page_insights_data. For more information
about how Facebook uses your information, please see
https://en-gb.facebook.com/privacy/explanation.
2.6 Call information. We may also collect details of phone numbers used to call our organisation
and the date, time and duration of any calls. Please note that if we record your calls to or
from us, we will inform you of this at the beginning of the call.
2.7 We will keep and use that information to carry out our contract with you (if applicable), to
comply with any legal requirements for us to maintain certain records or carry out certain
verifications and money laundering checks, and/or for our legitimate interests in preventing
fraud, dealing with a complaint or enquiry and administering your (or your organisation's)
account or order and any services we offer, as well as to review and improve our offerings,
including troubleshooting, data analysis, testing, research, statistical and survey purposes.
2.8 Where your information relates to a contract, it is kept for a period of up to 7 years
after your order (or, if later, any warranty or after-sales issue) to enable us to deal with
any after sales enquiries or claims and as required for tax purposes.
2.9 Payment information is collected by our payment card processing providers and is retained
by them in accordance with their privacy policies.
2.10 If your information is on social media, it will be retained in accordance with the
relevant social media platform’s policies. Any other information set out above such as
initial enquiries or correspondence which doesn't relate to a customer is kept for up to
7 years after the relevant matter has concluded.
3.1 We may collect your name and contact details (such as your email address, phone number or
address) in order to send you information about our products and services which you might be
interested in.
3.2 You always have the right to "opt out" of receiving our
marketing. You can exercise the right at any time by contacting us. If we send you any marketing
emails, we will always provide an unsubscribe option to allow you to opt out of any further
marketing emails. If you "opt-out" of our marketing materials you will be added to our
suppression list to ensure we do not accidentally send you further marketing. We may still need
to contact you for administrative or operational purposes, but we will make sure that those
communications don't include direct marketing.
3.3 We may use your contact details as necessary for our legitimate interests in marketing to
you and maintaining a list of potential customers (including, in particular, if we collected
them as part of a sale to you or a negotiation with you about a sale). Otherwise (in particular
if you are not a customer and we haven’t discussed a sale with you) we will only send you
marketing emails or texts with your consent.
3.4 We never share your name or contact details with third parties for marketing purposes unless
you have specifically consented for us to do so. We do use third party service providers to send
out our marketing, but we only allow them to use that information on our instructions and where
they have agreed to treat the information confidentially and to keep it secure.
3.5 We retain your details on our marketing list until you "opt-out" at which point we add you to
our suppression list. We keep that suppression list indefinitely to comply with our legal
obligations to ensure we don't accidentally send you any more marketing.
3.6 When opting in to email and SMS marketing please be aware that: The website uses cookies to
help keep track of items you put into your shopping cart including when you have abandoned your
cart and this information is used to determine when to send cart reminder messages via SMS and
email.
4.1 We may collect information about you and your use of our website via technical means such
as cookies, web page counters and other analytics tools. This may include your IP address,
login data, browser type and version, time zone setting and location, browser plug-in types and
versions, operating system and platform and other technology on the devices you use to access
a website. We use this as necessary for our legitimate interests in administering and improving
our website and its content, to ensure it operates effectively and securely, and to develop our
business and inform our marketing strategy. We may also create aggregate statistical data from
that information (for instance, overall numbers of website visitors) which is not personal
information about you.
4.2 We, or third party advertisers, may also use this information to serve adverts on you.
Where those adverts are targeted, this may involve using website information and information
we (or our third party advertisers) have obtained from third parties and an automated
decision-making process based on information about your interests or status. This won't
include information such as your name or contact details. Where our adverts are displayed to
you using your information, your information is used as necessary for our legitimate interests
in marketing to you or (if applicable) because you have consented to this when using our or a
third party’s website.
4.3 The information described above about your use of our website may also be collected and used
by third party advertisers and analytics providers using cookie technology. You will have the
option when using our website to accept or reject those cookies. If you accept those cookies,
your data will be collected and used by those third parties for their own advertising and
analytical purposes. For more information, please see their privacy policies.
4.4 Sharing or Like buttons. If you click a “share” or “like” or
equivalent social media button on our website, the relevant social media platform may be a
joint controller with us in relation to information that is sent to them about you regarding
your clicking of that button (which may include the types of information which we collect
about you as part of your visit to our website described above). Any information sent to a
social media platform is used by them according to their privacy policies, and they will be
solely responsible for that use and primarily responsible for providing you with information
about any joint processing and enabling you to exercise your rights under data protection law.
For more information on the responsibilities of social media platforms and us in relation to
social media buttons on our website, please see the privacy notice of the relevant social media
platforms.
4.5 For detailed information on the cookies on our site and the purposes which they are used for
see our Cookie Notice.
4.6 We keep this website information about you for up to 12 months from when it is collected
or the relevant cookie expires.
4.7 Third party websites. Our website may, from time to time, contain links to third party
websites, plug-ins and applications. Clicking on those links or enabling those connections may
allow third parties to collect or share data about you. We do not control these third party websites
and are not responsible for their privacy statements. When you leave our website, we encourage you
to read the privacy notice of every website you visit.
Facebook - https://www.facebook.com/policy.php
Honeypot Furniture works with Facebook
to serve personalised adverts to people who use Facebook and Instagram.If you do not want to see
those adverts, you can choose not to see these by updating your advertising preferences within Facebook.
Google - https://policies.google.com/privacy
Google provides Honeypot Furniture with the
ability to track customer behaviour on our website. This monitoring allows us to understand key business
processed and metrics. e.g. Website Traffic. Preferences can be updated at any time in the google settings.
Feefo - https://www.feefo.com/en/business/privacy-policy
As part of our commitment to continually improve our customer service, we ask our customer to review our
products and service. This is done by our partner, Feefo, sending a direct message invitation. Honeypot
Furniture only passed necessary information to Feefo in a completely secure method to ask customers to
review their experience.
5.1 This is information about you which you provide to us (whether through our website or otherwise),
or images or recordings of you which you allow us (or someone on our behalf) to take (including at
our premises or events), for publication or display. This may include reviews, comments,
testimonials, photographs (including stock photos and advertising material) and videos.
5.2 We may display and publish this content (and, if relevant, attribute it to you) on our platforms
as necessary for our legitimate interests in providing content and for promotional purposes (or, in
some circumstances, because you have specifically consented to us doing this). This information is
kept and published or displayed by us for as long as we consider it relevant for those purposes.
You can ask us to remove or delete your content at any time (subject to any agreements about our
right to use it) by contacting us. If we are displaying or publishing the information based on your
consent, you have the right to withdraw that consent at any time.
6.1 If you work for one of our customers, suppliers or business partners, the information we
collect about you may include your contact information, details of your employment and our
relationship with you. This information may be collected directly from you, or provided by
your organisation. Your organisation should have informed you that your information would be
provided to us, and directed you to this policy. We use this as necessary for our legitimate
interests in managing our relationship with your organisation. If we have a business
relationship with you or your organisation, we may receive information about you from your
organisation.
6.2 We keep this information for up to 7 years after the end of our relationship with your
organisation.
7.1 Visitor information. We collect information about visitors to our premises. We may record
information on your visit, including the date and time, your name & employer contact
details. If you have an accident at our premises, this may include an account of your accident.
Visitor information is kept for a period of up to 5 years. If you have an accident on our
premises, our accident records are retained for a period of up to 5 years
7.2 CCTV. We may operate CCTV at our premises which may record you and your activities. We
display notices to make it clear what areas are subject to surveillance. We only release
footage following a warrant or formal request from law enforcement, or as necessary in relation
to disputes. CCTV recordings may be kept for a period of up to 90 days (unless an incident
occurs and it is necessary for us to keep recordings for longer to properly deal with it).
7.3 Wi-Fi. If you use the Wi-Fi which we provide at one of our offices, we will record [the unique
identifier (MAC address) of the device you use and usage information (such as when and how long
you were connected to our Wi-Fi for, and the volume of your data usage), this does not include
information which is capable of directly identifying you]. We do not actively monitor your
activity, and this information will only be accessed if we become aware of any illegal activity
on our Wi-Fi system, or any abuse of it. We only disclose this information if we receive a request
from law enforcement, or as necessary in relation to a dispute. We collect and use this
information as necessary for our legitimate interests in maintaining our network security,
and complying with our legal obligations when providing Wi-Fi access. The information is kept
for [number] days after collection, unless we become aware of an incident which makes it
necessary to keep certain information for longer.
8.1 We will collect and hold information on job applicants (including applications for work
experience or internships), including information you provide to us in your application, or
provided to us by recruitment agencies, as well as information on you from any referees you
provide. We may also collect information about your professional history which you make
available on LinkedIn, or which are on your employer's website.
8.2 We use this as necessary to enter into an employment contract with you, and for our
legitimate interests in evaluating candidates and recording our recruitment activities,
and as necessary to exercise and perform our employment law obligations and rights. Where
you voluntarily provide us with special categories of data, such as information about your
race, health or sexuality, we will store this as part of your application on the basis that
you have decided to make it public to us for this purpose, and to ensure that our record of
your application is accurate so we can comply with (and demonstrate our compliance with) our
obligations under employment law.
8.3 If you are successful in your application, your information will be used and kept in
accordance with our internal privacy notice. If you currently work for us, or used to work
for us, you can request a copy of this from us. If you are not successful in your application,
your information will be held for up to 6] months after the relevant round of recruitment has
finished.
8.4 You must provide certain information (such as your name, contact details, professional and
educational history) for us to consider your application fully. If you have not provided all of
this information, we may contact you to ask for it. If you do not wish to provide this
information, we may not be able to properly consider your application.
8.5 If you are listed as a referee by an applicant, we will hold your name, contact details,
professional information about you (such as your employer and job title) and details of your
relationship with the applicant. We will use this information as necessary for our legitimate
interests in evaluating candidates and as necessary to exercise and perform our employment law
obligations and rights. Your information will be kept alongside the applicant's information.
8.6 If you are listed as an emergency contact by someone who works for us, we will hold your
name, contact details and details of your relationship with that member of staff. We will use
this to contact you as necessary to carry out our obligations under employment law, to protect
the vital interests of that member of staff, and for our legitimate interests in administering
our relationship with that worker. Your information will be kept until it is updated by that
member of staff, or we no longer need to contact them after they have stopped working for us.
Where we consider there to be a risk that we may need to defend or bring legal claims, we may retain your personal information as necessary for our legitimate interests in ensuring that we can properly bring or defend legal claims. We may also need to share this information with our insurers or legal advisers. How long we keep this information for will depend on the nature of the claim and how long we consider there to be a risk that we will need to defend or bring a claim.
10.1 Common uses of your information. We will only use your personal information when the law allows us to do so. Although in limited circumstances we may use your information because you have specifically consented to it, we generally use your information in the ways set out in this notice because:
- 10.1.1 we need to perform a contract we have entered into with you.
- 10.1.2 we need to comply with a legal obligation.
- 10.1.3 it is necessary for our legitimate interests (or those of a third party) and your interests and rights do not override those interests.
- 10.1.4 we need to protect your interests (or someone else's interests) or where it is needed in the public interest (although these circumstances are likely to be rare).
10.2 Change of purpose. We will only use your personal information for the purposes for which we collected it as set out in this notice, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
11.1 We may also receive information about you from the following sources:
- 11.1.1 Our service providers. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) who may provide us with information about you, to be used as set out in this privacy notice.
- 11.1.2 Businesses we have bought. If we have acquired another business, or substantially all of its assets, which originally held your information, we will hold and use the information you provided to them, or which they otherwise held about you, in accordance with this privacy notice. If we are reviewing whether to acquire a business, or substantially all of its assets, which holds your personal data (whether you are a customer or employee of that business or otherwise) we may receive limited personal data about you from that business or professional advisors involved in the transaction, as necessary for our legitimate interests in making decisions about that acquisition. If we do not acquire that business, any information we receive about you will be deleted as soon as practicable following the decision not to acquire.
- 11.1.3 Finance information. If you use a third party finance company, they will provide us with information in order to confirm and administer that arrangement.
Snap Finance - https://snapfinance.com/privacy
etika Finance - https://www.etika.com/legal-gb/privacy-policy
Rakuten Advertising - https://www.rakuten.com/help/article/privacy-policy-360002101688
12.1 We never sell your data to third parties. But we may need to share your information with
third parties, including third-party service providers and other entities in our group. Third
parties are required to respect the security of your personal information and to treat it in
accordance with the law.
12.2 Why might we share your personal information with third parties? We may share your personal
information with third parties if we are under a duty to disclose or share your personal
information in order to comply with any legal obligation, or in order to enforce or apply our
agreements with you, or to protect the rights, property, or safety of us, our customers, or
others or where we have another legitimate interest in doing so. This may include exchanging
information with other companies and organisations for the purposes of fraud protection and
credit risk reduction.
12.3 Which third-party service providers process your personal information? We may need to
share your personal information with third-party service providers (including contractors and
designated agents) so that they can carry out their services. We may use third-party service
providers in relation to the following types of activity: legal advice, contract administration,
order fulfilment, delivery, administration, IT services, payment processing.
12.4 When might we share your personal information with other entities in the group? We may share
your personal information with other entities in our group as part of our regular reporting
activities on company performance, in the context of a business reorganisation or group
restructuring exercise, and for system maintenance support and hosting of data.
12.5 How secure is your information with third-party service providers and other entities in
our group? All our third-party service providers and other entities in the group are required
to take appropriate security measures to protect your personal information. Where third parties
process your personal information on our behalf as "data processors" they must do so only on
our instructions and where they have agreed to treat the information confidentially and to
keep it secure.
12.6 What about other third parties? We may share your personal information with other third
parties, for example with potential buyers and professional advisers in the context of the
possible sale or restructuring of the business where necessary in connection with the purposes
which your information was collected for. We may also need to share your personal information
with a regulator or to otherwise comply with the law.
13.1 Our office headquarters are based in the UK and our main data centre is located in the UK.
However, where required to perform our contract with you or for our wider business purposes,
the information that we hold about you may be transferred to, and stored at, a destination
outside the UK and the EU. It may also be processed by staff operating outside the UK and EU
who work for us or for one of our service providers.
13.2 We will take all steps reasonably necessary to ensure that your personal information is
treated securely and in accordance with this privacy notice.
13.3 Some countries or organisations outside of the UK and the EU which we may transfer your
information to will have an "adequacy decision" in place, meaning the EU considers them to have
an adequate data protection regime in place. These are set out on the European Commission
website: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en.
13.4 If we transfer data to countries or organisations outside of the UK and the EU which the EU does not
consider to have an adequate data protection regime in place, we will ensure that appropriate safeguards
(for example, model clauses approved by the EU or a data protection authority) are put in place where
required. To obtain more details of these safeguards, please contact us.
14.1 As well as the measures set out above in relation to sharing of your information, we have
put in place appropriate internal security measures to prevent your personal information from
being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In
addition, we limit access to your personal information to those employees, agents, contractors
and other third parties who have a business need to know. They will only process your
personal information on our instructions and they are subject to a duty of confidentiality.
14.2 We have put in place procedures to deal with any suspected data security breach and will notify you
and any applicable regulator of a suspected breach where necessary.
15.1 We have set out above indications of how long we generally keep your information. In some
circumstances, it may be necessary to keep your information for longer than that in order to
fulfil the purposes we collected it for, including for the purposes of satisfying any legal,
accounting, or reporting requirements.
15.2 To determine the appropriate retention period for personal information, we consider the
amount, nature, and sensitivity of the personal information, the potential risk of harm from
unauthorised use or disclosure of your personal information, the purposes for which we process
your personal information and whether we can achieve those purposes through other means, and
the applicable legal requirements.
15.3 In some circumstances we may anonymise your personal information so that it can no longer
be associated with you, in which case we may use such information without further notice to you.
16.1 Data protection law gives you a number of rights when it comes to personal information we hold about you. The key rights are set out below. More information about your rights can be obtained from the Information Commissioner's Office (ICO). Under certain circumstances, by law you have the right to:
- 16.1.1 Be informed in a clear, transparent and easily understandable way about how we use your personal information and about your rights. This is why we are providing you with the information in this notice. If you require any further information about how we use your personal information, please let us know.
- 16.1.2 Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- 16.1.3 Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- 16.1.4 Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it (for instance, we may need to continue using your personal data to comply with our legal obligations). You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- 16.1.5 Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to us using your information on this basis and we do not have a compelling legitimate basis for doing so which overrides your rights, interests and freedoms (for instance, we may need it to defend a legal claim). You also have the right to object where we are processing your personal information for direct marketing purposes.
- 16.1.6 Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- 16.1.7 Request the transfer of your personal information to another party where you provided it to us and we are using it based on your consent, or to carry out a contract with you, and we process it using automated means.
- 16.1.8 Withdraw consent. In the limited circumstances where we are relying on your consent (as opposed to the other bases set out above) to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another compelling legitimate interest in doing so.
- 16.1.9 Lodge a complaint. If you think that we are using your information in a way which breaches data protection law, you have the right to lodge a complaint with your national data protection supervisory authority (if you are in the UK, this will be the ICO).
If you want to review, verify, correct or request erasure of your personal information, object
to the processing of your personal information, withdraw your consent to the processing of your
personal information or request that we transfer a copy of your personal information to another
party, please contact us.
16.2 No fee usually required. You will not have to pay a fee to access your personal information
(or to exercise any of the other rights). However, we may charge a reasonable fee if your request
for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the
request in such circumstances.
16.3 What we may need from you. We may need to request specific information from you to help us
understand the nature of your request, to confirm your identity and ensure your right to access
the information (or to exercise any of your other rights). This is another appropriate security
measure to ensure that personal information is not disclosed to any person who has no right to
receive it. If we request any identification from you for this purpose, it is on the basis that
it is necessary to comply with our legal obligations, and we will only keep and use this until
your identity has been verified.
16.4 Timescale. Please consider your request responsibly before submitting it. We will respond to
your request as soon as we can. Generally, this will be within one month from when we receive your
request but, if the request is going to take longer to deal with, we will let you know.
Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail or otherwise. Please check back frequently to see any updates or changes to our privacy notice.
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